Frequently Asked Questions
Everything you need to know about shopping with Agilite Israel
What are your shipping options and delivery times?
We offer standard and express shipping across Israel. Standard delivery typically takes 3-5 business days, while express shipping arrives within 1-2 business days depending on your location.
What is your return and exchange policy?
You can return or exchange any unworn item with original tags attached within 14 days of receipt. Please contact our support team to initiate a return shipping label.
How do I know which size will fit me best?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our chart. If you are between sizes, we generally suggest sizing up for a more comfortable fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and local digital payment methods popular in Israel to ensure a secure checkout process.
Are your products covered by a warranty?
Yes, all our apparel and gear come with a limited warranty against manufacturing defects. If you encounter any quality issues, please reach out with your order number and photos of the defect.
Can I track my order after it has been shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email notification containing a tracking number and a link to monitor your package's progress.